Partner Solution Architect (Azure VMware Solution), Microsoft

April 2024 – Present

Cloud Solution Architect responsible for leading technical enablement and strategic guidance for Microsoft partners building Azure infrastructure solutions. Delivers deep technical engagements—including workshops, architectural design sessions, and solution development—to drive Azure adoption and partner success.

• Led technical enablement for Microsoft partners building Azure infrastructure solutions.
• Delivered workshops, design sessions, and solution development to drive Azure adoption.
• Led PoCs for AVS, Azure Elastic SAN, AVS Gen 2, and new node types.
• Resolved technical blockers and influenced go-to-market strategy with partner feedback.
• Acted as trusted advisor on secure and scalable Azure solutions.

Cloud Solution Architect (Azure VMware Solution), VMware/Broadcom

Nov 2022 – Apr 2024

Presales SE responsible for the sale and support of Azure VMware Solution. Implemented customer scenarios in lab environments to test and validate solution requirements. Spearheaded AVS pilot programs and technical validation initiatives aimed at illuminating the capabilities of the AVS service. Delivered technical workshops and presentations on networking and security, network virtual appliance placement and VMware’s cloud mobility platform each tailored to the distinct nuances of each customer with the goal of understanding the customers technical requirements and architecting solutions to meet them.

• Presales SE for AVS, delivering workshops, POCs, and customer scenarios.
• Ran 10 AVS POCs in 10 months with 90% win rate.
• Supported Canada-wide architecture and sizing efforts.

Customer Success Technical Account Manager, VMware

July 2020 – Jan 2023

Enterprise and Global Dedicated TAM responsible for offering expertise, access and help maximizing ROI in VMware solutions by functioning as a trusted advisor and extended member of the team. Served customers in the Banking, Gaming, Cyber Security and Telecom sectors as a cross-functional and cross-company advocate. Guided customers in best practices and facilitated progress towards their strategic goals.

• Founded and Lead Global Support (GS)/TAM Interlock to merge previously siloed business units, with the goal of strategizing ways to address issues together and provide 800 TAMs globally, with better processes to work with GS.
• Developed a procedure to convert VMware Security Advisories into email friendly format which is utilized by over 800 VMware TAM’s, Global Support and Solution Engineering teams that went out to 2600+ customers globally.
• Measured and proven success reducing customer total case age by 83% and decreasing total number of opened tickets by 30%, increase in security vulnerability remediation and improved VMware product adoption.
• Gathered customer feedback. Submitted over 80 new product feature requests.
• Led monthly enablement sessions for Global account. Resulted in significant reduction in open tickets and increased stickiness of the vRealize suite.

Help Desk Technician I, Aethercomm Inc

Jan 2020 – May 2020

Responsible for providing administrative desktop computer, peripherals and telecom support to internal customers. Coordinating with engineering teams on new projects. Managed the roll out of new desktops and phone systems. Diagnose and troubleshoot a wide variety of technical problems.

• Replaced 200 phones and upgraded 25 engineering desktops.
• Improved onboarding and documented processes.

IT Support Specialist & Web Developer, Rayzist Photomask

Aug 2019 – Jan 2020

Support Specialist responsibilities included providing support to internal customers and collaborating with external vendors to address technology issues. Web Developer responsibilities focused on front-end development and design for various internal and external websites.

• Redesigned and published QualitySheetMetalFabrication.com.
• Updated rayzist.com and supported MySQL backend systems.